Frequently Asked Questions

Everything you need to know about shopping for your home at Irwins.

What are your standard delivery times for large furniture items?

Most large furniture items and appliances are delivered within 5-10 business days. Our logistics team will contact you 24 hours in advance to schedule a specific delivery window.

Do you offer professional assembly services?

Yes, we provide expert assembly for an additional fee on select furniture items. You can add the 'White Glove Delivery & Assembly' option at checkout for a hassle-free setup.

What is the return policy for home decor and furnishings?

We offer a 30-day return policy for most items in their original packaging. Please note that custom-ordered upholstery and final sale items are non-returnable.

Are the products covered by a warranty?

All products at IRWINS MEGASTORE come with a standard 12-month manufacturer's warranty. Many of our premium sofas and appliances include extended coverage options.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our real-time delivery portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free financing options like Affirm and Klarna for larger home investments.